Terms & Conditions

Effective Date: 2026-08-18

Quick Summary

  • Age Limit: You must be 18 years or older to register and play.
  • Account Limit: Strictly one account per person, household, or device.
  • Payment Match: The name on your payment method must match your account registration name.
  • Bonus Rules: Bonuses are subject to wagering requirements before they can be withdrawn.
  • Zero Tolerance: Any form of abuse or fraud will result in withheld funds and account termination.

1. Acceptance of Terms

By accessing or using the comel33 platform, you agree to be bound by these Terms & Conditions. These terms constitute a legal agreement between you (the user) and comel33.

We reserve the right to modify these terms at any time. Continued use of the platform after updates are posted constitutes your acceptance of the revised terms. We encourage users to check the effective date at the top of this page regularly.

2. Eligibility

To use our services, you must meet the following criteria:

  • You must be at least 18 years old (or the minimum legal gambling age in your jurisdiction).
  • You must possess the full legal capacity to enter into a binding contract.
  • You must be residing in a region where our services are legally permitted.

Access to this platform is restricted in jurisdictions where online gambling is prohibited by law.

3. Account Registration and Security

Users are required to provide accurate and complete information during registration. Any account found with falsified details may be permanently closed.

Account Security

You are solely responsible for maintaining the confidentiality of your login credentials. comel33 will never ask for your password. If you suspect your account has been compromised, contact our support team immediately.

One account per person, household, or IP address is permitted. Multiple accounts will be flagged as fraudulent.

Verification (KYC)

To prevent fraud and money laundering, we require identity verification (Know Your Customer) before any withdrawals are processed. This may include requesting government-issued ID and proof of address.

4. Deposits and Withdrawals

We support various payment categories to ensure a seamless experience. All transactions are handled by our partner payment providers.

  • Payment Limits: Minimum and maximum deposit/withdrawal limits are displayed within your account settings and may vary by method.
  • Processing Times: Payout speeds depend on the chosen method and provider; please refer to the cashier section for current estimates.
  • Account Ownership: Funds must be deposited from and withdrawn to an account belonging to the registered account holder. Third-party payments are strictly prohibited.

Withdrawal requests are subject to account verification and the completion of any active bonus wagering requirements.

5. Bonuses and Promotions

Each promotion offered by comel33 is subject to its own specific set of terms. You can view current offers on our Promotions Page.

Wagering Requirements

Wagering (or playthrough) means the amount of money you must bet before bonus funds can be converted to withdrawable cash. This is calculated based on the bonus amount and any associated deposit.

Bonus Restrictions

  • Bonus funds are kept in a separate wallet from cash funds.
  • Maximum bet limits apply while a bonus is active. Exceeding these limits may void the bonus.
  • Bonus abuse, including "hedging" or "arbitrage," will result in the immediate removal of bonus funds and possible account closure.

6. Game Rules and Fair Play

All games on our platform are powered by certified Random Number Generators (RNG) provided by licensed game suppliers to ensure absolute fairness.

Technical Issues

In the event of a technical glitch, power failure, or connection loss during a game round, the round may be voided and stakes refunded, depending on the game's internal logic. Disputed rounds will be investigated based on server logs.

7. Prohibited Activities

To maintain a fair environment, the following activities are strictly forbidden:

  • Using bots, automation software, or scripts to play games.
  • Collusion with other players to manipulate game outcomes.
  • Intentional exploitation of technical glitches or system errors.
  • Engaging in money laundering or using the platform to move illicit funds.
  • Initiating fraudulent chargebacks through payment providers.

Violation of these rules may lead to immediate account suspension, forfeiture of all funds, and a permanent ban.

8. Responsible Gambling

We are committed to ensuring gambling remains a form of entertainment. We provide several tools to help you stay in control:

  • Deposit Limits: Set daily, weekly, or monthly caps on your deposits.
  • Session Reminders: Set alerts to track your time spent on the platform.
  • Cool-off Periods: Temporarily disable your account for a short duration.
  • Self-Exclusion: A permanent or long-term ban from the platform.
Once a self-exclusion period is set, it cannot be cancelled early.

For more details, please visit our Responsible Gaming page.

9. Intellectual Property

All content, including logos, text, graphics, and software on this website, is the property of comel33 or its partners. You may not reproduce, distribute, or modify any part of this site without express written permission.

10. Availability and Liability

Our services are provided on an "as is" and "as available" basis. While we strive for 100% uptime, the platform may be interrupted for scheduled maintenance or due to factors beyond our control.

comel33 is not liable for losses caused by connection issues or hardware failure on the user's end. Obvious errors in displayed odds, account balances, or payout calculations may be corrected at our discretion.

11. Suspension and Termination

We reserve the right to suspend or close an account for any of the following reasons:

  • Breach of these Terms & Conditions.
  • Suspicion of fraudulent activity or bonus abuse.
  • Failure to complete KYC verification.
  • Inactivity over an extended period.

During an investigation, account funds may be frozen. If an account is closed for fraud, remaining balances may be withheld.

12. Data Protection

Your privacy is important to us. We collect and process your data in accordance with our strict security protocols. For a full explanation of how your data is handled, please read our Privacy Policy.

13. Complaints and Disputes

If you have a concern, we ask that you first use our internal complaint channels. To submit a dispute, please provide your account username, a detailed description of the issue, and any relevant screenshots.

Our team will investigate and provide a resolution. If a dispute remains unresolved internally, it will be handled according to the governing laws applicable to Malaysia.

14. Changes to These Terms

These terms may be updated periodically to reflect changes in service or legal requirements. All updates are posted on this page. It is your responsibility to review these terms to ensure you are aware of the current rules.

15. Contact Information

For any questions regarding these Terms & Conditions, please reach out to our professional support team through the official contact channels provided on our Support Page.